Terms and Conditions

Terms of Use

These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and Amani Hotels Private Limited and/or its subsidiaries and affiliates (“Hotel100, Amani, we, us, our”). These terms shall govern the use of the website, mobile application, call centers (collectively referred to as “Hotel 100”) which enables the User to connect with us in relation to the services offered through the Hotel 100 Platform (“Services”).

Please read these terms carefully before accessing, using, obtaining or availing any products or Services by Hotel 100. If you do not agree with these Terms of Use you may refrain from using the Hotel 100 Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of Hotel 100 Platform and Services.

Amani Hotels Pvt. Ltd. reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the Hotel 100 Platform and Services would be deemed to be an acceptance of these terms and the modifications thereto

Table of Content

Scope of Services
Eligibility to use
Using the Hotel 100 Platform: Account Registration and use
Hotel 100 Services
Term & Termination
Terms specifically applicable to Customer
Usage terms
Prohibited Content
Communications
Third Party Links
Hotel 100 Stay & Travel Support Program
Intellectual Property
Privacy
Indemnification
No warranty
Limitation of Liability
Refund Claim Period
Modification of these Terms
General Provisions

1. Scope of Services

Hotel100, operated by AMANI HOTELS PRIVATE LIMITED (“Hotel100”, “we”, “us”, “our”), is a technology-enabled hospitality platform that facilitates on-demand booking and access to prefabricated smart cabin accommodations and short-duration stay units located at highways, transit corridors, rest areas, commercial hubs, and other approved locations (collectively, the “Smart Cabins”).

Through its website, mobile application, kiosks, partner integrations, and customer support channels (collectively, the “Hotel100 Platform”), Hotel100 enables Users to:

Discover and book hourly, short-stay, and overnight Smart Cabin accommodations

Access real-time pricing and dynamic availability

Make digital or pay-at-property payments

Receive check-in credentials and stay support

Access add-on services where available

Hotel100 may own, lease, license, franchise, install, or partner with third-party landowners, operators, highway authorities, fuel stations, hospitality partners, or infrastructure providers (“Operators” or “Channel Partners”) for deployment and operation of Smart Cabins.

Hotel100 primarily acts as:

A technology platform,

A booking facilitator, and

A brand and standards manager,

while the physical premises, land parcel, or certain on-ground services may be owned or managed by authorized Operators, unless expressly stated otherwise.

Hotel100 reserves the right, at its sole discretion, to:

add, modify, suspend, relocate, or discontinue any Smart Cabin location or service;

introduce new stay formats, pricing models, or service categories;

impose minimum booking durations (including hourly slabs);

implement dynamic or surge pricing based on demand, location, time, or utilization.

Nothing in these Terms shall be construed to create any tenancy, leasehold right, or property interest in favor of the User. Users are granted only a limited, revocable license to use the booked Smart Cabin strictly for the booked duration and permitted purposes

2. Eligibility to use

By accessing or using the Hotel100 Platform or booking any Smart Cabin, you represent and warrant that:

Age Requirement
You are at least eighteen (18) years of age and are legally competent to enter into a binding contract under the applicable laws of India. Individuals below the age of 18 may use the Platform only under the supervision and through the account of a parent or legal guardian.

Legal Capacity
You are not barred or otherwise legally prohibited from entering into contractual relationships under any applicable law, regulation, or court order.

Valid Identification
You agree to provide a valid government-issued photo identification (such as Aadhaar, Passport, Driving License, Voter ID, or any other officially accepted ID) at the time of check-in or whenever requested by Hotel100 or the Operator for verification and compliance purposes.

Accurate Information
All information provided by you during registration, booking, or check-in shall be true, complete, and up to date. Hotel100 reserves the right to suspend or terminate access if any information is found to be false, misleading, or unverifiable.

Compliance with Laws and Property Rules
You agree to comply with all applicable local laws, police verification requirements, highway authority norms, and property-level rules applicable to Smart Cabin usage.

Right to Refuse or Restrict Access
Hotel100 and/or the Operator reserves the right, at its sole discretion and in compliance with applicable law, to deny check-in, restrict access, or cancel bookings where:

identity verification fails,

eligibility criteria are not met,

fraudulent or suspicious activity is detected, or

usage is reasonably believed to violate law or these Terms.

Use of the Hotel100 Platform or Smart Cabins in violation of this clause may result in immediate suspension, booking cancellation, forfeiture of applicable fees, and/or reporting to lawful authorities where required

3. Using the Hotel 100 Platform : Account Registration and use

To access certain features of the Hotel100 Platform, including booking of Smart Cabins, Users may be required to create and maintain a registered account (“Account”) using a valid mobile number, email address, or other approved login credentials.

3.1 Account Creation
You agree to provide accurate, current, and complete information during registration and to promptly update such information to keep it accurate and up to date. Hotel100 reserves the right to suspend or terminate any Account where the information provided is found to be false, misleading, or incomplete.

3.2 Account Security
You are solely responsible for:

maintaining the confidentiality of your login credentials (including OTPs, passwords, and linked mobile numbers);

restricting access to your device and Account; and

all activities that occur under your Account.

You agree to immediately notify Hotel100 of any unauthorized use of your Account or any suspected security breach. Hotel100 shall not be liable for any loss or damage arising from your failure to safeguard your Account credentials.

3.3 One User – One Account
Users shall not create multiple accounts using different mobile numbers, email IDs, devices, or identities for the purpose of abusing promotions, dynamic pricing, referral benefits, or booking limits. Hotel100 reserves the right to merge, suspend, or permanently block such accounts.

3.4 Restricted and Guest Access
Hotel100 may allow limited browsing or booking functionality without full registration; however, certain features (including check-in authorization, digital key access, refunds, or support services) may require a verified Account.

3.5 Mobile Number and Device Responsibility
If you change your registered mobile number, device, or telecom provider, you must promptly update your Account details. You shall remain responsible for all activity conducted through your previously registered credentials until such update is completed.

3.6 Platform Usage Rules
While using the Hotel100 Platform, you agree that you shall not:

impersonate any person or entity;

use another User’s Account without authorization;

attempt to bypass booking limits or pricing controls;

use bots, scripts, scraping tools, or automated systems;

interfere with platform security or functionality.

3.7 Right to Suspend or Terminate
Hotel100 reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate any Account or Platform access where:

these Terms are violated;

fraudulent, abusive, or suspicious activity is detected;

required KYC or verification is not completed; or

such action is required for legal, regulatory, or security reasons.

4. Hotel 100 Services

Hotel100, operated by AMANI HOTELS PRIVATE LIMITED (“Hotel100”, “we”, “us”, “our”), provides a technology-enabled hospitality platform enabling Users to book and access prefabricated Smart Cabin stays, including hourly, short-duration, and overnight accommodations across highways, transit points, commercial zones, and other approved locations.

Hotel100 endeavors to facilitate a comfortable and standardized stay experience for its Users. While Hotel100 manages brand standards, technology, and booking facilitation, the physical Smart Cabins and certain on-ground services may be owned, installed, or operated by authorized third-party partners (“Operators” or “Channel Partners”).

4.1 Service Understanding

Hotel100 recognizes the requirements of new-age, on-demand travelers and accordingly offers a network of flexible-duration Smart Cabin stays designed for transit rest, short stays, and convenient accommodation needs.

4.2 Booking Facilitation

Hotel100 markets and facilitates Smart Cabin stays through its Platform and provides Users with a valid booking confirmation/voucher that entitles them to avail the stay service at the selected Hotel100-branded Smart Cabin location, subject to these Terms and applicable property rules.

4.3 Assisted Booking Support

If Users are unable to select or complete a booking through the Platform, they may contact Hotel100 customer support. The support team will use commercially reasonable efforts to help Users find suitable Smart Cabin accommodation within the User’s preferred budget, location, and available amenities.

4.4 Check-in Assurance

In the event a confirmed booking is denied at check-in for reasons attributable to Hotel100 or the Operator, Hotel100 shall use commercially reasonable efforts to:

provide alternate accommodation of reasonably comparable category, or

arrange refund of the eligible pre-booking amount,

subject to verification and these Terms.

4.5 Standard Amenities

Hotel100 endeavors to maintain standardized quality across its Smart Cabin network. Depending on location, category, and availability, Smart Cabins may include:

a. Air-conditioned cabins (where specified)
b. Wi-Fi connectivity (where available)
c. Clean and hygienic linen
d. Sanitized washroom facilities (attached or common, as applicable)
e. Routine housekeeping support
f. Digitally assisted or manned guest support (physical front desk may not be available at all locations)

Users acknowledge that Smart Cabins are compact, prefabricated, transit-oriented accommodations designed primarily for short-duration convenience and may differ from full-service traditional hotels.

4.6 Customer Support

Users may reach Hotel100 through:

a. the Hotel100 support page or in-app help,
b. the official guest support helpline.

Hotel100 will use reasonable efforts to address and resolve User concerns within commercially reasonable timelines.

4.7 Service Involvement

Hotel100 remains engaged with Users from the time a booking is made through the Platform and during the stay period for the purpose of facilitating support, issue resolution, and service standard monitoring.

However, Users acknowledge that certain on-ground services are delivered by independent Operators, and Hotel100’s role is primarily that of a technology platform, booking facilitator, and brand standards manager, except where expressly stated otherwise.

5. Term & Termination

5.1 Term

These Terms shall remain in full force and effect for as long as the User accesses or uses the Hotel100 Platform and/or avails any Smart Cabin booking or related Services.

Users may discontinue use of the Hotel100 Platform at any time by ceasing to access the Platform and, where applicable, by requesting account deactivation through the prescribed process.

5.2 Termination by User

The User may terminate their registration or membership with the Hotel100 Platform at any time by submitting a request through the Platform or customer support. Termination shall not affect:

any completed bookings,

any pending payment obligations, or

any liabilities incurred prior to such termination.

5.3 Suspension or Termination by Hotel100

Hotel100 reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate a User’s access to the Hotel100 Platform and/or cancel any booking, where:

the User breaches these Terms;

false, misleading, or unverifiable information is provided;

fraudulent, abusive, illegal, or suspicious activity is detected;

the User violates property rules or applicable laws;

such action is required for safety, security, operational, or regulatory reasons.

Hotel100 shall not be liable for any loss or damage arising from such suspension or termination carried out in accordance with these Terms.

5.4 Survival

All provisions which by their nature should survive termination, including but not limited to payment obligations, limitation of liability, indemnity, dispute resolution, and governing law, shall survive termination of these Terms.

6. Terms specifically applicable to Customer :

Users who book or avail Smart Cabin stays or any Hotel100 products or services through the Hotel100 Platform (hereinafter referred to as “Customers”) shall be governed by the following terms and conditions:

A. Reservation or Booking of Services
6.1 Information Disclosure and Security

The process of booking Services through the Hotel100 Platform may require Customers to provide personal and confidential information. Customers are responsible for ensuring that bookings are made through secure devices and networks.

Customers are advised not to access or transact on the Platform using unsecured public computers, public Wi-Fi networks, or shared devices where data security may be compromised.

6.2 Review Before Booking

By placing a booking on the Hotel100 Platform, the Customer:

confirms that they have carefully reviewed the Smart Cabin description, location details, amenities, pricing, duration, and applicable rules;

agrees to be bound by these Terms and the specific booking conditions displayed on the Platform; and

acknowledges that bookings are made only after the Customer has satisfied themselves regarding suitability of the accommodation.

Hotel100 relies on the declarations and information provided by the Customer in accepting the booking.

6.3 Customer Representations and Warranties

The Customer hereby represents and warrants that:

(a) the Customer is legally competent to enter into a valid contract under applicable law and to make valid payment for the Services;

(b) all information provided by the Customer is true, accurate, and complete;

6.4 Suspicious Activity

Hotel100 reserves the right, without liability, to cancel any pending or future bookings and/or suspend the Customer’s account if any fraudulent, abusive, or suspicious activity is detected.

6.5 Payment Instrument Responsibility

In case of card or digital payment transactions:

the Customer must use only their own authorized payment method;

Hotel100 shall not be liable for any credit card, UPI, or payment fraud;

the liability for fraudulent use shall rest solely with the Customer, subject to applicable law.

6.6 Compliance with Payment Process

While using the Hotel100 Platform, the Customer agrees to strictly follow the prescribed payment procedures and verification requirements. Failure to complete required verification may result in booking cancellation.

6.7 Satisfaction with Smart Cabin Model

The Customer acknowledges that:

Smart Cabins are compact, prefabricated, transit-oriented accommodations;

features, size, and services may differ from traditional hotels;

booking constitutes acceptance of the cabin design, amenities, and usage fee as displayed on the Platform.

All Services on the Hotel100 Platform are offered at Hotel100’s sole discretion and subject to availability.

B. Payment & Usage Fee
6.8 Payment Obligation

The Customer agrees to pay the applicable usage fee, taxes, security deposits (if any), add-on charges, and other applicable fees as displayed on the Hotel100 Platform.

A booking shall be considered confirmed only after successful payment authorization or approved pay-at-property confirmation.

6.9 Additional Verification

Hotel100 may require additional verification, KYC, OTP validation, or payment authentication. The Customer agrees to promptly provide accurate information when requested.

Failure to complete verification may result in booking cancellation.

6.10 Third-Party Payment Providers

Hotel100 uses third-party payment gateways and banking partners to process transactions. Accordingly:

Hotel100 does not control such third-party systems;

Hotel100 shall not be responsible for payment failures, delays, charge failures, or bank-side errors;

any payment dispute with the issuing bank shall be handled in accordance with applicable banking rules.

6.11 Payment Recipient

Customers acknowledge that payments for Services may be collected by Hotel100 or its authorized payment collection entities as specified on the Platform.

C. Customer Responsibility
6.12 Personal Belongings

Customers are solely responsible for the safety and security of their personal valuables and belongings during their stay.

To the maximum extent permitted by law, Hotel100 and its Operators shall not be responsible for any loss, theft, or damage to personal items unless caused by proven gross negligence of Hotel100.

6.13 Identity Verification

Customer identity verification conducted online or at the property may have inherent limitations. While Hotel100 may undertake reasonable verification measures, Customers acknowledge that:

identity checks may be technology-assisted;

verification is subject to document authenticity; and

Hotel100 does not guarantee absolute identity confirmation of any guest.

6.14 Background and Compliance Checks

For safety, fraud prevention, and legal compliance, Hotel100 reserves the right (without obligation) to:

request government identification;

perform additional verification checks;

screen against third-party databases where legally permitted;

deny or cancel bookings where risk concerns arise.

7. Usage terms

The information, materials, Services available on the Hotel 100 Platform may inadvertently include inaccuracies, typographical errors, or outdated information, Hotel 100 is not responsible for and shall not be bound to honor typographical or pricing errors on the Hotel 100 Platform. Hotel 100 reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which Hotel 100 believes the User has violated applicable laws or these terms, orders that Hotel 100 believes are harmful to Hotel 100 or orders that Hotel 100 believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. Hotel 100 neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Subject to the Services referred in Paragraph “Hotel 100 services“ Hotel 100, in relation to its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.

Hotel 100 shall not be responsible for the delay or inability to use the Hotel 100 Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities and related graphics obtained through the Hotel 100 Platform, or otherwise arising out of the use of the Hotel 100 Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Hotel 100 shall not be held responsible for non-availability of the Hotel 100 Platform during periodic maintenance operations or any unplanned suspension of access to the Hotel 100 Platform that may occur due to technical reasons or for any reason beyond Hotel 100’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Hotel 100 Platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. Hotel 100 accepts no liability for any errors or omissions, with respect to any information provided to you.

Hotel 100 shall not be responsible for the delay or inability to use the Hotel 100 Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the Hotel 100 Platform, or otherwise arising out of the use of the Hotel 100 Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Hotel 100 shall not be held responsible for non-availability of the Hotel 100 Platform during periodic maintenance operations or any unplanned suspension of access to the Hotel 100 Platform that may occur due to technical reasons or for any reason beyond Hotel 100’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Hotel 100 Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Hotel 100 accepts no liability for any errors or omissions, with respect to any information provided to the User.

Hotel 100 may make access to and use of the Hotel 100 Platform, or certain areas or features of the Hotel 100 Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history

Due to the nature of the Internet, Hotel 100 cannot guarantee the continuous and uninterrupted availability and accessibility of the Hotel 100 Platform. Hotel 100 may restrict the availability of the Hotel 100 Platform or certain areas or features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Hotel 100 Platform. Hotel 100 may improve, enhance and modify the Hotel 100 Platform and introduce new Hotel 100 Services from time to time.

Hotel 100 may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your Hotel 100 Account. For example, we may enable Users to link their Hotel 100 Accounts to businesses and take actions for those businesses, we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by Hotel 100 to ask for your credentials, and you shall not request the credentials of another User

8. Prohibited Content :

As a pre-condition of use of the Hotel 100 Platform, User warrants to Hotel 100 that User shall not use this Hotel 100 Platform for any purpose that is unlawful, unauthorized, or inconsistent with these terms, and the User agrees that this license to use Hotel 100 Platform will terminate immediately upon User’s violation of this warranty. Hotel 100 reserves the right, at its sole discretion, to block/terminate User’s access to this Hotel 100 Platform and its content at any time, with or without notice. The User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the Hotel 100 Platform by the User:

a. shall not be false, inaccurate, misleading or incomplete; or

b. shall not be fraudulent or involve the use of counterfeit or stolen credit cards; or

c. shall not infringe any third party’s intellectual property, trade secret or other proprietary rights or rights of publicity or privacy; or

d. shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing; or

e. shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; or f. shall not create liability for Hotel 100 or cause Hotel 100 to lose (in whole or in part) the services of Hotel 100’s ISPs or other service providers/suppliers. If the User contravenes the foregoing or Hotel 100 has reasonable grounds to suspect that the User has contravened the foregoing, Hotel 100 has the right to indefinitely deny or terminate User’s access to the Hotel 100 Platform and to refuse to honor the User’s request(s).

The Users are prohibited from engaging in the following activities:

a. Systematically retrieve data or other content from the Hotel 100 Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us

b. Make any unauthorized use of the Hotel 100 Platform, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

c. Circumvent, disable, or otherwise interfere with security- related features of the Hotel 100 Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Hotel 100 Platform and/or the Content contained therein.

d. Engage in unauthorized framing of or linking to the Hotel 100 Platform.

e. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

f. Make improper use of our support services or submit false reports of abuse or misconduct.

g. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

h. Interfere with, disrupt, or create an undue burden on the Hotel 100 Platform or the networks or services connected to the Hotel 100 Platform.

i. Attempt to impersonate another user or person or use the username of another user

j. Sell or otherwise transfer your profile

k. Use any information obtained from the Hotel 100 Platform in order to harass, abuse, or harm another person.

l. Use the Hotel 100 Platform as part of any effort to compete with us or otherwise use the Hotel 100 Platform and/or the Content for any revenue-generating endeavor or commercial enterprise.

m. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Hotel 100 Platform.

n. Attempt to bypass any measures of the Hotel 100 Platform designed to prevent or restrict access to the Hotel 100 Platform, or any portion of the Hotel 100 Platform.

o. Copy or adapt the Hotel 100 Platform’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

p. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Hotel 100 Platform or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Hotel 100 Platform.

q. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism.

r. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Hotel 100 Platform, or using or launching any unauthorized script or other software.

s. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Hotel 100 Platform.

t. Use the Hotel 100 Platform in a manner inconsistent with any applicable laws or regulations.

9. Communications

When you use the Hotel 100 Platform, you agree and understand that you are communicating with Hotel 100 through electronic records and you consent to receive communications via electronic records from Hotel 100 periodically and as and when required. Hotel 100 may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that Hotel 100 shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, Hotel 100 will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this Hotel 100 Platform, you agree that Hotel 100 shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that Hotel 100 shall not be held liable or responsible for ‘phishing attacks’ on you. You may accept or decline the cookies when you accesses Hotel 100 Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies.

10. Third Party Links

This Hotel 100 Platform may at Hotel 100 sole discretion, contain links to Hotel 100 Platforms owned and maintained by persons or entities other than Hotel 100. Hotel 100 may also provide links to the other sites for purpose of enabling the Customer to make payment to Hotel 100. Any of the foregoing links do not constitute an endorsement by Hotel 100 of any such sites and are provided only as a convenience. Hotel 100 is not responsible for the content or links displayed on such sites. Hotel 100 is not responsible for the privacy practices of such sites which Hotel 100 does not own, manage or control. Hotel 100 does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this Hotel 100 Platform may be linked and Hotel 100 shall not be responsible for any deficiency thereof. Hotel 100 does not endorse any or all of the materials, Services, and services available on such linked sites, and Hotel 100 expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk.

11. Hotel 100 Stay & Travel Support Program

Stay protected with the Hotel 100 Stay & Travel Support Program, a discretionary assistance program that provides monetary assistance for certain events during Your stay at Hotel 100 network in India. Terms and Conditions apply.

12. Intellectual Property

Hotel 100 Platform and the content posted herein which shall include but shall not be limited to pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information, or the overall arrangement of content is protected and is owned, controlled or licensed by or to Hotel 100; all comments, feedback, ideas, suggestions, information or any other content provided by the User(hereinafter referred to as “Hotel 100 IP”). You may not modify, publish, copy, transmit, transfer, sell, reproduce, modify create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, translate, mirror, display or commercially exploit Hotel 100 IP in any other way.

The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to Hotel 100 or Hotel 100 Platform (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Hotel 100 to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The User represents and warrants that User owns or otherwise controls all of the rights to the content that he/she may contribute to this Hotel 100 Platform and that use of his/her content by Hotel 100 shall not infringe upon or violate the rights of any third party.

13. Privacy

Please refer the privacy policy which will also govern your use of Hotel 100 Platform and/or Services which can be accessed here

14. Indemnification

Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to Hotel 100 herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold Hotel 100 harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Hotel 100 that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

15. No warranty

The Services are provided by Hotel 100 on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Hotel 100 makes no warranty that (i) Hotel 100 Platform or the Services will meet your requirements or your use of the Hotel 100 Platform or will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Hotel 100 Platform, or Services will be effective, accurate or reliable; (iii) the quality of the Hotel 100 Platform, or Services will meet your expectations; or that (iv) any errors or defects in the Hotel 100 Platform or Services will be corrected. No advice or information, whether oral or written, obtained by you from Hotel 100 or through or from use of the Hotel 100 Platform shall create any warranty not expressly stated in the terms of use. Hotel 100 shall have no liability to the User for any interruption or delay, to access the Hotel 100 Platform irrespective of the cause.

It is hereby further clarified that Hotel 100 and Channel Partners are separate and independent entities and Hotel 100 does not work as representative or agent of the Channel Partner.

Hotel 100 will be the first point of contact in respect of online payment dispute management, refunds, cancellations, returns and customer support as they relate to the use of Hotel 100 services. User can reach out to Hotel 100 to mediate or resolve any online payment dispute or disagreement between User and Channel Partners. Hotel 100 shall not be made a party to any dispute between the User(s) and Channel Partner(s), except in disputes relating to Hotel 100 services as mentioned above.

16. Limitation of Liability

Hotel 100 shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Hotel 100 Platform or any of the information, software, services and related graphics contained within the Hotel 100 Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Hotel 100 has been advised of the possibility of damages.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, HOTEL 100’S ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING HOTEL 100 SERVICES/ BROWSING THE HOTEL 100 PLATFORM SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.

You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, Hotel 100 is made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. Hotel 100 has a right to recover the same under such law from the fees / revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during monthly settlement process.

17. Refund Claim Period

Customers who wish to claim a refund in relation to a Smart Cabin booking must raise a refund request within seven (7) days from the scheduled checkout time through the Hotel100 Platform or official customer support channels.

17.1 Eligibility

Refunds, if any, shall be processed subject to:

verification of the booking and claim;

the applicable cancellation and no-show policy;

confirmation that the issue is attributable to Hotel100 or the authorized Operator (where relevant); and

compliance with these Terms.

17.2 Non-Refundable Situations

Unless otherwise required under applicable law or expressly stated in the booking terms, refunds may not be applicable in cases including but not limited to:

no-show by the Customer;

voluntary early checkout;

failure to complete KYC/ID requirements at check-in;

denial of check-in due to Customer misconduct or policy violation;

overstay charges or add-on services consumed;

force majeure or external factors beyond Hotel100’s reasonable control.

17.3 Processing Timeline

Approved refunds shall be processed through the original payment method (or an alternate method as determined by Hotel100) within a commercially reasonable time, subject to banking and payment partner timelines.

17.4 Mode of Request

Refund requests must be submitted via:

the Hotel100 app or website support section, or

the official customer support helpline/email.

Requests raised through unofficial channels may not be entertained.

18. Modification of these Terms

Hotel 100 reserves the right to modify these Terms at any time in accordance with this provision.

19. General Provisions

Governing Law and Jurisdiction: This Agreement, and all transactions entered into on or through Hotel 100 Platform shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User agrees that all claims, differences and disputes arising under or in connection with or in relation hereto the Hotel 100 Platform, the terms or any transactions entered into on or through the Hotel 100 Platform or the relationship between User and Hotel 100 shall be subject to the exclusive jurisdiction of the courts at Mumbai and User hereby accede to and accept the jurisdiction of such courts.
No Waiver :Any failure, delay or forbearance on the part of Hotel 100 in: (i) exercising any right, power or privilege under this Agreement; or (ii) enforcing terms of this Agreement, shall not operate as a waiver thereof, nor shall any single or partial exercise by Hotel 100 of any right, power or privilege preclude any other future exercise or enforcement thereof.
Severability: The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.

20. Digital Audit Policy

This policy outlines the Digital Audits conducted for the bookings made for the Hotel 100 Properties.

Scope of Audit: Hotel 100 periodically conducts Digital Audits for online bookings made through the Hotel 100 app, OTAs (Online Travel Agents), website, and other booking platforms. The purpose of the audit is to ensure accuracy, compliance, and transparency in booking processes.

Visibility of Findings: In order to ensure transparency of this audit, the results of the Digital Audit are made visible to the Operator via the CO Hotel 100 App. The Operator can access these findings to review and assess the audit results and ensure accuracy and have the option of rebuttal on immediate basis. However, the final decision would be taken by Hotel 100.

Penalty for Non-Compliance: If any undisclosed occupancy or unfavourable findings are discovered, the Operator shall be liable to pay a penalty to Hotel 100. The penalty will be equivalent to the average room rent for each finding or booking identified during the audit.

Right to Modify or Update Policy: Hotel 100 reserves the right to modify or update this Digital Audit Policy at any time and the Operator agrees to comply with the updated terms from time to time. This policy is an integral part of the Agreement and an extension of clause 10 of the term and conditions of the Operator Agreement.

21. Pay at Cabin Bookings & No-Cash Policy

Hotel100 follows a digital-first payment model for all Smart Cabin bookings.

21.1 Mandatory Digital Collection

The Operator shall ensure that 100% of pay-at-property bookings are collected strictly through:

the Hotel100 mobile application, and/or

the official Hotel100 QR code provided for the Property.

Cash payments are strictly prohibited unless expressly authorized in writing by Hotel100.

21.2 QR Code Compliance

The Operator must prominently display and actively use only the company-issued QR code at the Property for guest payments.

The Operator shall take all reasonable steps to ensure that guests are guided to complete payments digitally through the approved Hotel100 payment channels.

21.3 Shortfall Consequences

In the event the Operator fails to comply with the mandatory digital collection requirement for any monthly period:

Hotel100 reserves the right to review the variance;

where non-compliance is attributable to the Operator, up to twenty percent (20%) of the Operator Fee for that month may be set off against the Operator payout, at Hotel100’s discretion.

21.4 Exception Handling

No set-off shall be applied where the Operator demonstrates to Hotel100’s reasonable satisfaction that:

the deviation was due to technical failure of Hotel100 systems or payment partners; and

there are no outstanding recoverables or dues payable by the Operator to Hotel100 at the end of the relevant month.

21.5 Unauthorized Payment Collection

Collection of payments through:

personal QR codes,

cash (without written approval),

third-party links, or

any unauthorized payment method

shall constitute a material breach of these Terms and may result in:

financial penalties,

payout adjustment,

suspension of the Property, and/or

termination of the Operator relationship.

22. Use of Rooms by Operator Staff

Operator will ensure that guest rooms of the Property are not occupied by any staff members. If any staff members are found occupying the guest room(s), then Operator will be liable to pay 15x of ARR as penalty. In case the Operator wants to use any guest room as staff room, Operator shall be required to pay a monthly amount to Hotel 100 for such use. Operator should arrange for staff dwelling nearby to the property at their own expense to avoid such penalties.

23. CCTV

The Operator must provide access to Property records, including guest registers, CCTV footage both physical and remote, and financial documents, upon Hotel 100’s request to keep a check on unauthorized intrusions and/or access to the guest rooms.

24. Hygienic Terms

To maintain hygiene standards across Hotel100 Smart Cabins, the following consumables and linen items may be provided upon request and subject to availability. Charges, where applicable, shall be as displayed on the Hotel100 Platform or at the Property.

a. Toiletry Kit
A toiletry kit containing hand soap, shampoo and conditioner, shower gel, toothpaste, and toothbrush may be made available upon request at INR 100/- (Rupees One Hundred only) per kit, inclusive of applicable taxes and logistics charges.

b. Towels
Fresh towels may be provided upon request at INR 100/- (Rupees One Hundred only) per unit.

c. Blankets
Blankets may be provided upon request at INR 100/- (Rupees One Hundred only) per unit.

d. Contraceptive Kit
A contraceptive kit may be provided upon request at INR 100/- (Rupees One Hundred only) per kit, subject to applicable local regulations and availability.

24.1 Important Conditions

All items are subject to stock availability at the Smart Cabin location.

Charges may be revised by Hotel100 from time to time and will be reflected on the Platform.

Misuse, damage, or removal of provided items from the cabin may attract additional recovery charges.

Certain premium locations or cabin categories may include some items on a complimentary basis, as specified at the time of booking.

25. Operator Responsibility

You are required to maintain a minimum stock of 30 days and place new order requests via Revenue Lead/Service Specialist with a lead time of 15 (Fifteen) days to deliver the kits. All kits will be provided on a prepaid basis and the Operator is required to deposit the money into the designated Hotel 100 account at the time of placing this request. In case fail to place timely orders to maintain adequate stocks at the property, you will be liable to a penalty of INR 30/- (Rupees Thirty) per URN.

26. Uniform Audit

Operators are required to ensure that the uniform procured by you from us, be worn by your staff are clean and in a presentable condition at all times during working hours. Where the staff are found not wearing the uniform, a penalty of INR 10,000/- per property, will be levied for such violation and will be set-off against the Operator pay-out. A similar penalty will continue to be charged for each instance of violation.

27. Google My Business Rating Penalty

Ensuring that the Google My Business Listings remain adequately high is essential for driving an overall positive guest experience and guest repeat rate. Keeping this in mind the following evaluation and mitigation process is being initiated. Evaluation: The Google rating for the Property will be noted from the date of this communication and monitored monthly. Operating Partner is expected to maintain an overall rating of 4.5 stars & above. Where the Property rating (in any given month) falls from 4.5 stars by .2 star, an amount of INR 10,000/- will be set-off against the Operator pay-out. Where the above rating further falls, a similar penalty will continue to be charged for each instance on a monthly basis.

28. For reference

You can also download the old Terms of Use here

29. Guest Billing Compliance

The Operator shall ensure display of ‘No Bill – No Pay’ poster prominently at the reception area at all times, in a manner clearly visible to all guests. The Operator must provide each guest/customers with a proper invoice at the time of checkout, sent via the guest’s preferred mode of communication (either email or WhatsApp). The guests/customers may be provided with a hard copy when there is no email or WhatsApp available. Any and all non-compliance will result in a penalty of ₹20,000 per instance, which will be deducted from the OPEX pay-out/Security Deposit amount, as applicable. In the event that the payable amount is insufficient to cover the penalty, the shortfall shall be adjusted from the Security Deposit. The Operator shall promptly reinstate the Security Deposit to its original value within 05 days of such adjustment. Failure to do so may constitute a breach of this Agreement.

30. Audit Access and Denial Penalty:

The Operator shall not deny or obstruct access to the Property for the purpose of audit, inspection, or review by Hotel 100 or its authorized representatives. For each instance of denial of audit access at the Property, a penalty of INR 20,000 (Indian Rupees Twenty Thousand) per instance shall be levied and set-off against the Operator pay-out. A similar penalty will continue to be charged for each instance of denial. In the event that the payable amount is insufficient to cover the penalty, the shortfall shall be adjusted from the Security Deposit. The Operator shall promptly reinstate the Security Deposit to its original value within five (05) days of such adjustment. Failure to do so may constitute a breach of this Agreement.

31. Walk-in Requirement:

The Operator shall ensure that, during the subsistence of this Agreement, on each calendar day, a minimum of ten percent (10%) of the total occupied rooms at the Property are attributable to walk-in guests (the “Walk-In Requirement”). The minimum percentage mentioned herein is only for walk-in requirement and shall not be construed as walk-in target, as agreed under this Agreement or as may be issued from time to time by Hotel 100. In the event the Walk-In Requirement is not met on any given day, the Service Provider shall be entitled to levy a charge equivalent to the average daily booking rate for that calendar month. However, such charge shall not be applicable in respect of any day on which: (a) the total occupancy of the Property across all booking channels equals or exceeds ninety percent (90%) of the available rooms; or (b) the failure to meet the Walk-In Requirement is directly attributable to a Force Majeure Event, as defined under this Agreement.

32. Unauthorized QR Code Display:

The Operator shall display only the company-provided QR code at the Property towards receiving the payments from the Guests. Use of any personal or unauthorized QR codes is prohibited. In the event that the Operator’s QR code/ any other QR code is found to be posted, displayed, or otherwise made available in and around reception area or is made available to the guests/customers for making payments, a penalty of INR 10,000 (INR Ten Thousand Only) shall be levied per instance and the same shall be adjusted from the respective month’s OPEX pay-out or otherwise and may also lead to immediate termination of the Agreement at the discretion of Hotel 100.

33. CCTV Operation:

The Operator shall ensure that CCTV cameras installed at the Property shall not be tampered with in any manner, including but not limited to, changing the angle or position of the cameras, disconnecting, covering, or switching them off. Any such act, whether intentional or unintentional, will be considered as breach of this Agreement. In the event of any unauthorized tampering or switching off of the CCTV cameras, the Operator shall be liable to pay a penalty of INR10,000 (INR Ten Thousand Only) per incident, and the same shall be adjusted from the respective month’s OPEX pay-out and may also lead to immediate termination of the Agreement.

GUEST AND OTHER POLICIES & GUIDELINES

Townhouse Café
Stock Maintenance	Operator is required to maintain a 15-day stockof the items on the menu. Operator is required to take note of any/ and all menu changes communicated by Hotel on an immediate basis
Stock Maintenance	Operator is required to take note of any/ and all menu changes communicated by Hotel 100 on an immediate basis
Stock Ordering Process	Operator is required to place initial stock orders within 5 days of singing this Agreement.
Stock Ordering Process	All orders must be processed on a prepaid basis.
Stock Ordering Process	Place subsequent stock orders with Hotel 100 7 days before the stocks ends.
Stock Ordering Process	Upon receiving payments by Hotel 100, orders will be delivered at the premises location.
Stock Ordering Process	Operator is required to place timely re-orders to maintain the availability of all items in the menu and so as to provide a seamless dining experience to the guests.
Stock Ordering Process	Under no circumstance Operator can change more than the rate list provided here in below
Placement for Guest	Operator is required to display the menu card near the reception area to ensure high visibility for guests
	The initial menu for placing orders is as under
		MRP (INR)	Weight (grams)
	Kadhi Chawal	130	275g
	Moong Dal Khichdi	85	250 g
	Veg Biriyani	110	250g
	Veg Fried Rice	110	250g
	Poha	85	200g
	Jadu Upma	90	200g
	Yellow Dal +Jeera Rice	135	350g
	Black Dal +Jeera Rice	135	350g
	Chole + jeera Rice	135	350g
	Rajma + Jeera Rice	135	350g
	Pongal + Sambar	125	390g
	The Operator shall ensure that the guidelines mentioned herein shall be adhered to, any case of non-adherence will amount to breach of this Agreement and OYO shall have a right to terminate this Agreemet
Free Room Night	OYO may run Free Room Night campaigns from time-to-time basis as part of its marketing activity. Such bookings will have Zero Operator Fee applicable. To ensure fair usage and prevent misuse of the campaign, the Operator shall restrict such bookings to 1 URN/day/10 Rooms per property. The Operator agrees to implement necessary controls to enforce this limitation. Such bookings shall not be denied without any valid reasons. Where the Operator fails to provide check-in to a guest for such bookings, for reasons attributable to the Operator’s negligence, non-compliance with contractual terms, default, etc. the Operator will be penalised with a 10x of ARR. Such fees will be deducted and reflected in the Operator’s reconciliation statement.
OPEX Payout Adjustment	In event of deviation, where the walk-in Average Room Rate (ARR) is less than 90% of the online ARR. The reduction in OPEX pay-out will be applied as per the following structure:
	Deviation between Online ARR - Walk-in ARR	OPEX Pay-out Reduction (INR)
	< ₹100	0
	₹100 –₹200	₹50
	₹200 –₹300	₹100
	₹300 –₹400	₹150
	₹400 –₹500	₹200
	> ₹500	₹300
	The reduction shall be applied per room per night for which the deviation is observed. The ARR deviation shall be calculated on a monthly basis, and the applicable reduction shall be deducted from the OPEX pay-out accordingl

34. Early Check-In

The standard check-in time is ~10mins earlier, unless otherwise specified in the booking confirmation.
Early check-in is subject to availability and may incur additional charges.

Charges may apply as per the following schedule:
Note: Complimentary breakfast is not included for the day of early check-in

Check-in Time	Early Check-In Charges
Before ~30mins	~Rs 50.
Before ~1hour	Upto 150% charges payable as per room rates for the previous hour, depending on hotel policy. Minimum charges applicable ~Rs 200
Between 15 - 10mins	Complimentary

35. Late Check-Out

The standard check-out time is 30mins late, unless otherwise stated in the booking confirmation.

Late check-out is subject to availability and cannot be guaranteed in advance.

Check-in Time	Late Check-Out Charges
Between 1hr - 2hr	~Rs 100
Between 2hrs - 4hrs	Upto 150% of the room rate for the hour, depending on hotel policy. Minimum charges applicable ~Rs 300
After 4hrs	180% of the current hour's room rate

36. Surcharge

A non-refundable surcharge of 10% per week shall be levied on any pending IFRSD amount due from the Operator for reasons whatsoever¸ including but not limited to deductions due to penalties levied, deduction due to order of toiletries or any other reason as specified under this Agreement. This surcharge will be calculated on the outstanding IFRSD amount and applied on a weekly basis until the full IFRSD is received due under this Agreement.

37. Foreign Guest Registration

The Operator including its personnel shall be solely responsible for compliance with all applicable laws, including the Immigration and Foreigners Act, 2025, in relation to the stay of any foreign guest. This includes timely registration, intimation of check-in and check-out, filing of prescribed statutory forms and verification and maintenance of all required identity and travel documents.

Hotel 100 shall have no liability whatsoever for such compliance. Any delay, error, or non-compliance shall be at the Operator’s sole risk, and the Operator shall indemnify and hold Hotel 100 harmless from all resulting penalties, claims, or actions. The Operator including its personnel shall not accommodate foreign guests at any non-compliant property and shall arrange alternate accommodation.